Creighton's Collection Terms And Conditions

About Us Creighton's Collection is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at tccg [at] creighton-griffiths [dot] co [dot] uk.

Our Contact details:
Creighton's Collection
244 Cathedral Road Cardiff CF11 9JG United Kingdom
Phone: 029 2039 7711
Fax: 08704 877687
Email: tccg [at] creighton-griffiths [dot] co [dot] uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click "Add to Cart" for any items that you wish to buy to put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit / debit card payments (Visa / Mastercard / Maesto / JCB) and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We run live stock monitoring so any item you purchase should be in stock. We do not use Backordering, if an item is out of stock you can not add it to your cart.

We no longer accept cheques by post or card details over the telephone but we can send out "Pay by Link" e-mails for special orders or where there has been an issue with making a payment via the shop.

Postage and Packing Our postage charges are calculated to cover the cost of postage plus the cost of the packing material.
You will be advised of the total cost before entering your payment details.

Our postage charges are based on current Royal Mail postal rates and our aim is to charge the cost to us plus 50p for Large Letters and between 75p to £1.50 for Parcel per order (not per item) to cover the "all board" envelope or box and other packing cost. The Royal Mail uses PiP so our postage is based on both the size and the weight of the package.

The latest Price Guide from Royal Mail comes in to force on Monday 7 October 2024, so the new rates apply to all orders placed after the post on Friday 04 October 2024.

For UK deliveries you can choose either Royal Mail First Class or Royal Mail Second Class.

Example UK costs from 4 October 2024
The postage for two average weight slim CDs or an average weight 20 page music books should be a Large Letter to 250g for which we would charge:
First Class: £3.10
Second Class: £2.30

Example International costs from 4 October 2024
The postage for two average weight slim CDs or an average weight 20 page music book should be a Large Letter to 250g for which we would charge:

Europe Zones 1, 2 & 3: £10.50 (Tracked)
World Zone 1: £6.65 Untracked or £11.90 (Tracked)
World Zone 2: £7.85 Untracked or £13.10 (Tracked) - Australia, New Zealand, Singapore, etc
World Zone 3: £6.80 Untracked or £12.10 (Tracked) - USA

From 29 May 2024 all orders sent to Europe will be sent using International Tracked services from Royal Mail.

For all other international destinations orders over 1.25Kg will be sent Tracked, under this weight the purchaser can choose Standard or Tracked.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 14 days.

Back Orders If your item is not in stock it should be marked as "Out of Stock" and you should not be able to purchase that item if you would like to know when the item might be back in stock please please email us on tccg [at] creighton-griffiths [dot] co [dot] uk, alternatively, you can call on 029 2039 7711 (International +44 029 2039 7711), Fax to 08704 877687 (International +44 08704 877687) or write to us at 244 Cathedral Road Cardiff CF11 9JG United Kingdom,

If we are exhibiting and selling music at an event away from our base in Cardiff it is possible that we might sell out of an item and not be able to update the "on line" stock before an online order is placed for the same item. If this does happen and we are unable to complete the order we will contact you with the option to cancel your order if you would rather not wait until the item is back in stock.

Tax Charges At present we are not required to be registered for VAT so no VAT is charged on goods purchased from this site.

In the UK and one or two EU countries Sheet Music is Zero Rated for VAT but in other EU countries VAT is payable at various levels.

Prior to 1st July 2021, in the EU, no import VAT had to be paid for commercial goods of a value up to EUR 22 but on 1st July 2021 the EU is changing its VAT rules so that from 1 July 2021, all commercial goods imported into the EU from a third country or third territory will be subject to VAT irrespective of their value.

Credit Card Security If paying online by credit card you will be directed to WorldPay (UK) Ltd's secure servers to enter your credit card details, we do not receive your credit card details at any point in the process.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to reach us, please email us on tccg [at] creighton-griffiths [dot] co [dot] uk, alternatively, you can call on 029 2039 7711 (International +44 029 2039 7711), or write to us at 244 Cathedral Road Cardiff CF11 9JG United Kingdom

Privacy Policy Creighton's Collection do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy NO FAULT RETURNS WITHIN 14 DAYS
Right to cancel: you can cancel your purchase at any time either before or up to 14 days after delivery of your product by:

Returning the product(s) to us with the invoice (which was enclosed with the item when delivered) to:
Creighton's Collection
244 Cathedral Road
CARDIFF
CF11 9JG

E-mailing us at: tccg [at] creighton-griffiths [dot] co [dot] uk
Notifying us by phone on 029 2039 7711 (9am - 5pm Mon - Fri) - please have your order number or invoice to hand;
Writing to:
Creighton's Collection
244 Cathedral Road
CARDIFF
CF11 9JG

Your product must be complete, unused and in 'as new' condition (e.g., if you have opened the packing to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original packing. Pre-recorded CDs must be returned sealed.

You can return the product to us in person. If you choose another method of return, such as posting an item back to us, you must bear the costs. We will refund the purchase cost of the product(s) returned but can't refund our original delivery charge.

If you have purchased more than one product but only want to return part of the order that is fine, we will refund the purchase cost of the items returned.

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RETURN OF FAULTY GOODS WITHIN 28 DAYS

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt exchange or refund. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.

To qualify for a refund or exchange the product should be in otherwise in 'as-new' condition.
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.
If a pre-recorded album is faulty under guarantee we will happily exchange it for the same title or refund your money.
We will refund delivery charges you have incurred in returning the item(s) to us.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

Ecommerce Shopping Cart By SellerDeck

Creighton's Collection is open and operating as normal with orders posted on Monday, Wednesday & Friday.
Orders arriving before 2.00pm on a post day can normally be sent the same day.
Deliveries to EU Countries may be liable for Import VAT - see the note on our home page.